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powellnathanAsked on April 30, 2024 at 8:46 AM
For this form, if I edit it, I can see all of the fields the user is supposed to fill out. However, when I look at the "published" version, those fields are not visible.
https://form.jotform.com/241203246811142This shows the published version how these fields are empty:
Page URL: https://form.jotform.com/241203246811142 -
Israel JotForm SupportReplied on April 30, 2024 at 8:57 AM
Hello Nathan,
Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. We just need to disable the condition#7 as it will hide those fields if the certain value was not selected. Let me show you how:
- In Form Builder, on the orange navigation bar, click Settings.
- Go to Conditions tab and hover your mouse over to condition #7 then click the gear icon.
- Select Disable.
Take a look at the results below:
Give it a try and let us know how it goes.
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powellnathanReplied on April 30, 2024 at 9:17 AM
Thank you! That seemed to fix it!