Cancel my subscription and get a refund

  • DFSTSTE
    Asked on April 30, 2024 at 10:21 AM

    You charged me without my authority, I already downgraded to free membership but still charged by you.

  • Mahmoud JotForm Support
    Replied on April 30, 2024 at 10:48 AM

    Hi DFSTSTE, 

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. I have canceled your subscription and proceeded with a refund of $39. This will be reflected in your account within 5-7 business days.

    Let us know if you have any other questions.

  • DFSTSTE
    Replied on April 30, 2024 at 9:08 PM

    Thank you for this!

 
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