What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It shows 0 of 100 submissions. But forms are disabled.

    Asked by chmancerar on November 01, 2012 at 08:33 PM

    Hello, Jotform!


    I'm a grateful user of your service. It's been great since day one.

    Right now I'm having an issue which is that my Submissions are 0 of 100, but my forms are disabled.

    I'd greatly appreciate your help on this matter.



    Camilo Mancera.

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    Answered by jeanettebmz on November 01, 2012 at 09:16 PM

    Please accept my apologies, I just re-activated your account. Please clear your browser cache if you are not able to see the new status yet



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    Answered by chmancerar on November 01, 2012 at 09:29 PM

    Hello, Jeanette!


    Thanks a lot for taking care of it so fast.

    I can confirm that everything is running smoothly now, and I really appreciate your help.



    Camilo M.

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    Answered by jeanettebmz on November 01, 2012 at 09:30 PM

    It is our pleasure!

    Keep enjoying Jotform!

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    Answered by dhhousing on November 01, 2012 at 10:28 PM

    i have the same issue.  can you please help?

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    JotForm Support

    Answered by liyam on November 01, 2012 at 10:35 PM

    We apologize for your inconvenience, dhhousing.  It appears that your account status was in overlimit, although your submission counts already restarted.  I have reactivated your account now.  You should be able to use your forms.

    Please let us know if you have other questions or concerns.