What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form data not being sent by email

    Asked by on November 01, 2012 at 10:48 PM

    The {enterVoucher5} field is not being sent with confirmation or notification email messages, though the data is appearing in Submission Reports at http://www.jotform.com/submissions/22746601113141

    I have edited this field in both email forms, but the missing data persists in being missing from the emails.

    Any suggestions are appreciated.

    Page URL:
    http://kevinmesser.com/groupon/groupon.html

    Screenshot
  • Profile Image

    Answered by jeanettebmz on November 01, 2012 at 11:08 PM

    In other words, are you not recieving the notifications? nor the submitters are recieving the confirmation email? I have checked you form , please whitelist out Jotmail email addresses

    Let me know if this does not work

  • Profile Image
    JotForm Support

    Answered by liyam on November 01, 2012 at 11:28 PM

    Hello, upon further checking your page, I noticed that you have placed the HTML code of your form in it, and noticed that the textbox for your Voucher appears to have the name incorrect.

    On your web page, it shows that the textbox value for name is name="q5_grouponVoucher" but on your actual form in JotForm, it appears as name="q5_enterVoucher5".  Changing the name attribute value to the latter (q5_enterVoucher5) should fix your missing content on your email alerts the next time you receive a submission