Facebook Publish: When I try to embed a form to Facebook, I get an error message from Facebook.

  • Profile Image
    Verge
    Asked on April 11, 2018 at 10:13 AM

    When I try to embed a form to Facebook, I get an error message from Facebook

    "This page does not have permission to install the custom tab"

    This is confusing because I have embedded a jotform on another Facebook page with no issue.

    Facebook's instructions see incomplete and did not correct the issues either.

    Do you know how to correct this issue?



    This is a re-post of a comment on Adding a Form to Your Facebook Page

  • Profile Image
    TREVON
    Answered on April 11, 2018 at 11:03 AM

     I have tested your form and I was able to replicate the issue. I think the issue is related to Facebook restriction of creation of tabs if you have less than 2000 likes/fans.

    I checked my page and noted that the Contact tab is missing since my page has less than 2000 users hence this may be related since we need the contact tab for this method to work.

    1523458191Screen Shot 2018-04-11 at 17.4

    I have forwarded the issue to our Level2 support team for further analysis and resolution. We will update you on this once the issue is resolved.

  • Profile Image
    alican
    Answered on April 12, 2018 at 07:26 AM

    Hi,

    Here is a snippet from https://developers.facebook.com/docs/pages/tabs.

    The Page Tabs feature is only available to Pages with 2000 or more fans, or pages managed by whitelisted apps.

    15228402603.png

    There is one more option (like Static HTML: iframe tabs) but the same restrictions apply to them as well so it will not to work.

    So, if your Page has less than 2000 fans, it is not possible to add Custom Tab.

    Regards.

    alican