Account: My accout has been suspended

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    mayadeaundre
    Asked on April 11, 2018 at 09:45 PM

    My account has been suspend.  marthadockery919,  I have read the terms and conditions and the form does not fit the definition of phishing.


    Thank you!



  • Profile Image
    Kiran
    Answered on April 12, 2018 at 12:35 AM

    I see that the account is suspended due to the form 80489190156159 which is collecting credit card information using plain textbox fields. It is not allowed to create login forms or collect sensitive information like credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    It is required to remove the guilty fields from the from in order to activate the account. Please confirm so that we can delete the fields and activate the account.

    Thank you!

  • Profile Image
    Martha Dockery 
    Answered on April 12, 2018 at 08:04 AM

    confirm those fields can be removed

  • Profile Image
    gizem
    Answered on April 12, 2018 at 09:45 AM

    Also, you have fields which collect passport information in this form: 73428065109153.

    You have fields which collect ID number, credit card details in this form: 73623552661154.

    You have fields which collect passport information in this form: 73258375161156.

    We had to delete all of them in order to reactivate your account. These forms are considered as phishing forms according to our terms of use.

    Please confirm so that we can delete the fields and activate the account.

  • Profile Image
    marthadockery919
    Answered on April 12, 2018 at 10:43 AM
    I own a travel agency and the only way to book travel would to collect passport information
    Sent from my iPhone
    ...
  • Profile Image
    Adrian
    Answered on April 12, 2018 at 12:06 PM

    You can collect sensitive information such as passport numbers or social security numbers but it is mandatory that you add the following to your form:

    1. Signature Widget
    2. Terms & Conditions Widget 

    15235486662.png

    15235486793.png

    You can also choose to encrypt the form instead of adding the widgets.
    Help Article: Encrypted Forms and How to Use Them

    All the fields asking for credit card information in your forms have been deleted as this is not allowed under any circumstance.

    If you want to collect payments through your form you must integrate the form with one of the payment integrations that we have available.

    Help Articles: Payment Forms

    Your account has been reactivated. Please add the required widgets to your forms or encrypt the forms. Otherwise, your account will get suspended again.

  • Profile Image
    marthadockery919
    Answered on April 13, 2018 at 12:08 AM
    I agree and will update accordingly ​
    When in Doubt, Travel!
    Martha, Lead Travel Planner
    www.theprofessionaltravelplanner.com
    919-386-9859
    ...
  • Profile Image
    marthadockery919
    Answered on April 13, 2018 at 12:43 PM
    Has the account been reinstated so I can make the applicable changes.
    Martha ​
    When in Doubt, Travel!
    Martha, Lead Travel Planner
    www.theprofessionaltravelplanner.com
    919-386-9859
    ...
  • Profile Image
    Jeanette
    Answered on April 13, 2018 at 01:45 PM

    The account was reactivated, please apply the changes, otherwise it might get suspended again.