How to decrypt Excel and PDF submissions?

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    PDFlorey
    Asked on April 12, 2018 at 02:59 AM

    Hello,


    How can I make sure the exel or pdf I download in not encrypted?

    I have the key on this computer, and can see the data on the website, but it downloads all encrypted. 


    Thanks

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    Adrian
    Answered on April 12, 2018 at 07:26 AM

    Unfortunately, it is not possible to download the encrypted submissions as decrypted PDF or Excel because the decryption takes place on the client side (browser) and not on the server.

    Below is a snippet from the help article Encrypted Forms and How to Use Them which I recommend you to read.

    IMPORTANT:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.
    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.