- PDFloreyAsked on April 12, 2018 at 02:59 AM
How can I make sure the exel or pdf I download in not encrypted?
I have the key on this computer, and can see the data on the website, but it downloads all encrypted.
- JotForm SupportAdrianAnswered on April 12, 2018 at 07:26 AM
Unfortunately, it is not possible to download the encrypted submissions as decrypted PDF or Excel because the decryption takes place on the client side (browser) and not on the server.
Below is a snippet from the help article Encrypted Forms and How to Use Them which I recommend you to read.
Some of the features that are not available for Encrypted Forms are:
1. PDF Downloads.
2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).
All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.