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PDFloreyAsked on April 12, 2018 at 2:59 AM
Hello,
How can I make sure the exel or pdf I download in not encrypted?
I have the key on this computer, and can see the data on the website, but it downloads all encrypted.
Thanks
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AdrianReplied on April 12, 2018 at 7:26 AM
Unfortunately, it is not possible to download the encrypted submissions as decrypted PDF or Excel because the decryption takes place on the client side (browser) and not on the server.
Below is a snippet from the help article Encrypted Forms and How to Use Them which I recommend you to read.
IMPORTANT:
Some of the features that are not available for Encrypted Forms are:
1. PDF Downloads.
2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.