What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with the form

    Asked by primasoft on February 21, 2011 at 06:08 AM

    Good morning.
    I'm having trouble with the form.
    Our company uses this site to create forms that are used for the registration of parties to participate in our events.
    However, we are having difficulties in communication between the site and my e mail.
    People who register on our site using the form on the website created for you, not getting to my mail and, where these applications should be addressed.
    Call a help to solve this problem.
    Thanks

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    JotForm Support

    Answered by liyam on February 21, 2011 at 07:12 AM

    Hello, if I'm understanding your problem, you would like to use your e-mail address as your auto response e-mail address to those who registers on your website, and you would also like to get notified via your email when people register on your website  is it correct?

    Here's what you should do:

    To use your email as auto responder to people who registered on your website:

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup and Share" tab on the form builder toolbar.
    4. Click on "Email Alerts".
    5. Click Add New Email
    6. Select the "Auto Responder Email" option and click the next button.
    7. An envelope will appear.You can change the email address on the top-left hand corner for your name and email address.
    8. Finish and Save your form.

    To receive email to your inbox after someone registered to your website:

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup and Share" tab on the form builder toolbar.
    4. Click on "Email Alerts".
    5. Select "Notification".
    6. Click on "Reply-To and Recipient Settings" button (bottom right corner).
    7. An envelope will appear.You can change the email address on the right hand corner. ('To' field)
    8. Finish and Save your form.

    Hope this helps.

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    JotForm Support

    Answered by abajan on February 21, 2011 at 07:15 AM

    Good morning, primasoft.

    I'm sorry to hear that you're having these problems. Are all 15 forms exhibiting this problem or just one of them? If it's just one, which is it? We need its address which can be found near the top of the Preview window (My Forms > click the problem form > click its Preview link). Just copy the form's URL from the address bar and paste it in your reply here.

    Looking forward to hearing from you shortly and resolving this matter in the shortest time possible. In the meantime, I'll run test submissions on each of your forms and check the server logs.

    Before running those test submissions, you should know that although you may not have received notifications via email, you can still see what submissions were sent via your forms by clicking on the form whose submissions you would like to see and then clicking the Submissions button in the toolbar above the form builder/editor.

    Also, the server logs of prior submissions don't indicate any errors but let's see what happens when I make my submissions.

    Okay, I've run my tests on all 15 forms and something is definitely wrong because a bunch of errors similar to those below were thrown up. ("monk" is the server that was running at the time.)

    monk: Feb 21 08:49:49 monk sm-mta[468]: p1LDnm3C000468: from=, size=14884, class=0, nrcpts=1, msgid=<000901cbd1ce$47a07f80$d6e17e80$@com.br>, proto=ESMTP, daemon=MTA, relay=relay01.email.alog.com.br [200.219.210.24] Feb 21 08:59:13 monk sm-mta[3623]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126788, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 08:59:13 monk sm-mta[3619]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:08:12 monk sm-mta[6785]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=00:09:01, xdelay=00:00:01, mailer=esmtp, pri=216779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:08:12 monk sm-mta[6785]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=00:09:01, xdelay=00:00:00, mailer=esmtp, pri=216788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 09:18:16 monk sm-mta[10514]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=00:19:05, xdelay=00:00:01, mailer=esmtp, pri=306779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:18:16 monk sm-mta[10514]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=00:19:05, xdelay=00:00:00, mailer=esmtp, pri=306788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 09:28:44 monk sm-mta[14244]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=00:29:33, xdelay=00:00:01, mailer=esmtp, pri=396779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:28:44 monk sm-mta[14244]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=00:29:33, xdelay=00:00:00, mailer=esmtp, pri=396788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 09:38:21 monk sm-mta[18490]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=00:39:10, xdelay=00:00:01, mailer=esmtp, pri=486779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:38:21 monk sm-mta[18490]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=00:39:10, xdelay=00:00:00, mailer=esmtp, pri=486788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 09:54:25 monk sm-mta[24719]: p1LEsO0W024717: to=, ctladdr= (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123601, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 09:58:21 monk sm-mta[26584]: p1LEsO0W024717: to=, ctladdr= (1002/1003), delay=00:03:57, xdelay=00:00:01, mailer=esmtp, pri=213601, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 10:08:18 monk sm-mta[31201]: p1LEsO0W024717: to=, ctladdr= (1002/1003), delay=00:13:54, xdelay=00:00:02, mailer=esmtp, pri=303601, relay=mx.email.alog.com.br. [200.219.210.4], dsn=5.7.1, stat=Service unavailable Feb 21 10:08:23 monk sm-mta[31201]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=01:09:12, xdelay=00:00:00, mailer=esmtp, pri=576779, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 10:08:23 monk sm-mta[31201]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=01:09:12, xdelay=00:00:00, mailer=esmtp, pri=576788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 10:18:15 monk sm-mta[3085]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=01:19:04, xdelay=00:00:02, mailer=esmtp, pri=666779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 10:18:15 monk sm-mta[3085]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=01:19:04, xdelay=00:00:00, mailer=esmtp, pri=666788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 10:28:18 monk sm-mta[7509]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=01:29:07, xdelay=00:00:01, mailer=esmtp, pri=756779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 10:28:18 monk sm-mta[7509]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=01:29:07, xdelay=00:00:00, mailer=esmtp, pri=756788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 10:36:23 monk sm-mta[26584]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=01:37:12, xdelay=00:00:02, mailer=esmtp, pri=846779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 10:36:23 monk sm-mta[26584]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=01:37:12, xdelay=00:00:00, mailer=esmtp, pri=846788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 11:14:51 monk sm-mta[24526]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=02:15:40, xdelay=00:00:01, mailer=esmtp, pri=936779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 11:14:51 monk sm-mta[24526]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=02:15:40, xdelay=00:00:00, mailer=esmtp, pri=936788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 11:34:50 monk sm-mta[5863]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=02:35:39, xdelay=00:00:01, mailer=esmtp, pri=1026779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 11:34:50 monk sm-mta[5863]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=02:35:39, xdelay=00:00:00, mailer=esmtp, pri=1026788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred Feb 21 11:38:45 monk sm-mta[31677]: p1LDxBcD003617: to=, ctladdr= (1002/1003), delay=02:39:34, xdelay=00:00:00, mailer=esmtp, pri=1116779, relay=mx.email.alog.com.br. [200.219.210.4], dsn=4.7.1, stat=Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219] Feb 21 11:38:45 monk sm-mta[31677]: p1LDxBUg003621: to=, ctladdr= (1002/1003), delay=02:39:34, xdelay=00:00:00, mailer=esmtp, pri=1116788, relay=mx.email.alog.com.br., dsn=4.0.0, stat=Deferred

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    JotForm Founder

    Answered by aytekin on February 22, 2011 at 09:32 AM

    I am not sure why it would give this error: Deferred: 461 4.7.1 Client host rejected: cannot find your hostname, [174.34.48.219]

    Can you try contacting your hosting provider and asking them to whitelist 174.34.48.219?