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fabulousphotosAsked on April 12, 2018 at 4:04 PM
I have two "File upload" buttons. I put my jotform link in my Instagram profile. When you get to the bottom of the form to choose a file from your library, the whole page X's out!!
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Elton Support Team LeadReplied on April 12, 2018 at 5:19 PM
The form loads just fine and clicking the upload button works as expected.
So when I click the link on your Instagram, it opens the form in a new tab because from what I can see, this is how Instagram handles external links.
Here's my test:
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fabulousphotosReplied on April 14, 2018 at 2:16 AM
Are you Instagram on cell phone? It does not open another page. It X's out completely. What can I do??
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Elton Support Team LeadReplied on April 14, 2018 at 3:31 AM
I tried it within the Instagram app too on my Android phone and it opens a browser showing the form after clicking the URL.
Here's my test:
https://shots.jotform.com/elton/video-1523690897.mp4
Perhaps it's an issue with your browser app or phone? Could you please check it on other phones?