Why am I not receiving email notifications?

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    mgcaledonian13
    Asked on April 12, 2018 at 05:34 PM

    I have requested an Authentication email three time but nothing has come in as yet.

    Can you check this for me please.

    It is for Form https://form.jotform.com/81012312054943

  • Profile Image
    Kevin_G
    Answered on April 12, 2018 at 07:49 PM

    I have checked your email recipient addresses and it seems like one of them was in our bounce list; however, I already removed it so you should be receiving emails now. 

    I also submitted your form and as per my test the email autoresponder is sending without any problem. 

    I would recommend you submit your form again and check your spam/junk folder since the emails may have ended up there. 

    Here is also a guide that will help you know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    I hope this helps.