My payment submissions haven’t reset

I need my monthly payment submissions to be reset.

Hi royalpointeda,

Thanks for reaching out to Jotform Support. I checked your account and saw that your monthly limits should've reset today, May 01, 2024. All the other monthly limits have reset apart from your payment submission limit. I've tried recalculating your account usage, but it seems the limit is still not resetting.

I've escalated this to our backend team for further checking, and to see if they can reset the monthly limit on their end. If there's an update, we'll get back to you on this thread.

Let us know if you need any other help.

Hi royalpointeda,

Thanks for reaching out to Jotform Support. I have checked your account and it seems your payment submission limit has been reset.

Please check and let us know if your issue persists or if you have any questions.

Hello, it’s reset but two of my link are still saying I’m pass my monthly quota.

The Jacksonville ticket link

jacksonville ad link

Hi royalpointeda,

Thanks for getting back to us. I'm sorry that this is happening. I've gone ahead and cleared your form caches to see if this would make the forms active again. Can you please try checking the forms and see how it goes? If the same thing happens again, please share with us the links to the forms you're referring to so that we can assist you better and respond accordingly.

Let us know if there's anything else we can help you with.