I can't upgrade my account, error: Unable to switch subscription. Your card does not support this type of purchase.

  • Profile Image
    rrmsrecruitment
    Asked on April 13, 2018 at 09:39 AM

    i couldn't able to make payment to upgrade my account. always showing the massage

    - Upgrading to JotForm Silver Plan

    Unable to switch subscription. Your card does not support this type of purchase.

    To update your billing details please click the button below.

    need help!!!!



    This is a re-post of a comment on How to Upgrade My Account

  • Profile Image
    Victoria_K
    Answered on April 13, 2018 at 11:49 AM

    Hello,

    I think your issue is related to your credit card and it's authorization given from the bank. Could you please contact to the bank that provides the card service?

    Also, try using another credit card belonging to another bank. As you may know some banks block transactions if it is not suitable for their policy. We do have the other ppayment options, e.g PayPal, which you can choose if it is acceptable for you.

    Please turn back to us after talking to the bank that provides the credit card associated with the issue.

    Please take a look at this support answer from Stripe:

    https://stripe.com/docs/declines#reducing-bank-declines

    We will wait for your response.

    Thank you.