- bloomingtonparksAsked on April 13, 2018 at 12:39 PM
A customer contacted us today about a suspected theft of her credit card information from our JotForm form. She purchased a service through our JotForm form yesterday, and her card was fraudulently used this morning in another state.
I do not know the protocol for reporting this type of issue, but I wanted to let you know.
City of Bloomington, Indiana
- JotForm SupportJohn_BensonAnswered on April 13, 2018 at 02:05 PM
Hi Julie Ramey,
To my understanding, your customer purchased a subscription plan to JotForm and her card was fraudulently used this morning in another state.
Did your customer subscribe to our plans?