What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why am I not receiving my donations and notifications?

    Asked by guest_23076973654059 on November 03, 2012 at 07:26 PM

    This jotform is not working properly. I am not receiving any of my donations and I don't understand why I'm not getting the correct notifications.  Please call me to discuss my options.



    Lolita Stevenson



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    JotForm Support

    Answered by idarktech on November 03, 2012 at 08:26 PM

    Hi Lolita,

    I'm sorry but we do not provide phone assistance at the moment but we can help you through this support forum.

    I just tested your form and I was redirected to your normal thank you page instead to paypal for donation payment. I checked your form and I found out that you have conditions for donation field. I think this is the main reason why user's weren't redirected to paypal. Your condition is a bit confusing, please review it and let us know if you need help.

    Also FYI, if a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as a Pending Submission. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction. After the payment process, you'll be able to get notification from JotForm and from Paypal as well.

    Please review your condition or delete it if it's not important. Just update us here if you have further questions. Thanks!