I am unable to type in the answer field box. I can type in the question box. I wasn't having the problem earlier. Thanks for any help. Laurie

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    paws19
    Asked on November 04, 2012 at 09:25 AM
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    moonzkie
    Answered on November 04, 2012 at 09:45 AM

    Hi,

    Where are you having such problem is it on your embedded form? If yes, then I suggest you to re-embed your form using iFrame method.  To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

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    paws19
    Answered on November 04, 2012 at 10:02 AM

    My form on my website is still working o.k. It is my form on jotform. I was working on a new form so I just now deleted the new form. I checked my old form on jotform and it wont type in the answer fields either its strange because my website form is fine.

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    moonzkie
    Answered on November 04, 2012 at 10:04 AM

    I have checked your form and everything is working fine on my end. Please try to clear your browsers cache. Thank you.

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    paws19
    Answered on November 04, 2012 at 10:11 AM

    Still not working for me. I cleared my cache before I checked. I even restarted my computer.

     

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    jonathan
    Answered on November 04, 2012 at 10:18 AM

    Hi,

    Can you tell us which form this is? Can you share to us the URL link.

    We will check also.

    Thanks.

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    paws19
    Answered on November 04, 2012 at 10:26 AM

    Please try typing in the answer field. I believe the question fields I can type in:http://www.jotform.com/?formID=23046945459159

    thank you

     

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    jonathan
    Answered on November 04, 2012 at 10:33 AM

    Hi Laurie,

    Can you please tell us which specific "answer field" you cannot type.. I checked your form (http://www.jotform.com/form/23046945459159) . I was able to type in textboxes, and textarea fields.

    But, in the dropdown field box, you cannot type an entry there because they are pre-defined. Are you perhaps refering to dropdown field box were you cannot manually type info?

    Thanks.

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    paws19
    Answered on November 04, 2012 at 10:41 AM

    It is the boxes that a customer would have to type in an answer to.

    For Example. My first question is "Name" the customer in the box would type "laurie" etc.

    I am not able to type my name in it.

    Go thru the form on jotform and fill out the answers in the boxes, I guess try typing your name in.

    Hope that helps.

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    paws19
    Answered on November 04, 2012 at 11:02 AM

    I tried filling in the answers on my form on my smartphone also and it wont allow me to type in the answer boxes either.

    Have anyone else have this problem with my form or any other suggestions?

    Thanks, Laurie

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    moonzkie
    Answered on November 04, 2012 at 11:36 AM

    I have again try to filled in the form and was not able to replicate on the said problem. 

    Can you please give us the EXACT url where you are experiencing the problem? I have made the test using this link: http://www.jotform.us/form/23046945459159

     

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    paws19
    Answered on November 04, 2012 at 12:06 PM

    I went to your link and I am able to type in it also. Why do you think I can not type in it on "My form" area?

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    moonzkie
    Answered on November 04, 2012 at 12:19 PM

    Hi,

    Do you mean when you are on edit mode? Can you please provide a screenshot? I tried your form on edit mode and I was able to type in there as well. Also tried it on "Preview" and was still not able to replicate the problem.

    Can you please try to use different browser as there might be some plugins/extensions on your current browser which is preventing you to type something on your form.

    Thank you.

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    jeanettebmz
    Answered on November 04, 2012 at 12:21 PM

    Let me add something

    While on "edit mode"  , you cannot actually "type" on text boxes or text area, where your users might actually type their answers. Edit mode on My Forms page allows you to modify aspect of your form itself, such as labels, alignment, colors, etc.

    The only way we can type on a form is out of the My Forms page, this means o "Preview" or while embedded into your site, or through the direct link of the form

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    paws19
    Answered on November 04, 2012 at 12:38 PM

    O.K. I could have swore that I was typing stuff in there before. But maybe not. As long as it is working on my website I shouldnt worry about it then.

    Geesh I feel stupid!

    Thanks for everyones help I really appreciate it. I have more of a Real technical question but I think I will give you a break. Ha for now.

    Thanks,Laurie

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    moonzkie
    Answered on November 04, 2012 at 12:44 PM

    We're glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!