- Georgiana SpradlingAsked on April 15, 2018 at 08:47 PM
I cannot access my forms. It says suspended. Please advise.
- JotForm SupporttinaAnswered on April 16, 2018 at 04:16 AM
I couldn't find any account associated with this email address email@example.com. Could you please provide us your account's username or account email address?
- Georgiana SpradlingAnswered on April 16, 2018 at 04:43 AMHello Tina,
The email address you may have is: firstname.lastname@example.org. User name: drspradling. I need to change that email to email@example.com and get into my account.
- JotForm SupporttinaAnswered on April 16, 2018 at 06:38 AM
->If the SSN is not an indispensable information for your business, please confirm deletion of the SSN field so we can reactivate your account.
->If the SSN is a necessity for your business, Could you please send us a proof why you need this sensitive information to the following email address?
Please do not forget to add your thread number #1445391 to your email title or email body.
Form ID: 53341534457152
The suspicious field:
Also, please note that JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests.
HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month. A business associate agreement (BAA) is also available upon request.
For more information about our HIPAA-compliant forms, visit www.jotform.com/hipaa.
- Georgiana SpradlingAnswered on April 16, 2018 at 01:43 PMTIna,
I do not really need the social security number. You can remove it. Please let me know when my account is reactivated.
- JotForm SupportWelvinAnswered on April 16, 2018 at 03:15 PM
I have deleted the field and reactivated your account. Please check now.