My account is suspended

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    Georgiana Spradling 
    Asked on April 15, 2018 at 08:47 PM

    I cannot access my forms. It says suspended. Please advise.

    Thank you

    Georgiana Spradling

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    tina
    Answered on April 16, 2018 at 04:16 AM

    I couldn't find any account associated with this email address georgiana@drgeorgiana.com. Could you please provide us your account's username or account email address?

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    Georgiana Spradling 
    Answered on April 16, 2018 at 04:43 AM
    Hello Tina,
    The email address you may have is: spradling@emotionskills.com. User name: drspradling. I need to change that email to gs@drgeorgiana.com and get into my account.
    Thank you
    Georgiana Spradling
    ...
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    tina
    Answered on April 16, 2018 at 06:38 AM

    The form 53341534457152 ( Patient Intake Form ) was found on your account suspicious of phishing activity because it is collecting SSN. The information that belongs to form users such as password, SSN, credit card number, CVV, driver's licenses, passport information are considered as sensitive personal information. Please note that asking sensitive personal information violates our Terms of Use. Therefore your account has been suspended.

    ->If the SSN is not an indispensable information for your business, please confirm deletion of the SSN field so we can reactivate your account.

    ->If the SSN is a necessity for your business, Could you please send us a proof why you need this sensitive information to the following email address?

    support@jotform.com

    Please do not forget to add your thread number #1445391 to your email title or email body.

    Form ID: 53341534457152

    The suspicious field:

    1523874684Screen Shot 2018-04-16 at 1.31

    Also, please note that JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit www.jotform.com/hipaa


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    Georgiana Spradling 
    Answered on April 16, 2018 at 01:43 PM
    TIna,
    I do not really need the social security number. You can remove it. Please let me know when my account is reactivated.
    Thank you
    Georgiana Spradling
    ...
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    Welvin
    Answered on April 16, 2018 at 03:15 PM

    I have deleted the field and reactivated your account. Please check now.