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    Basic Multiple Payment Form - Troubles with Paypal Redirect

    Asked by PhoneRepair on November 04, 2012 at 03:07 PM

    Guide link: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

     

    Hey there - so I'm trying to create a basic multiple payment form.  I've got it setup - it's all connected to my main form.  I have two payment options - Cash/Check and Basic Paypal.  

     

    Cash/Check works pretty well.  It works in two submissions, one for the products and another for the actual form.  

     

    The real problem is with the Paypal option.  I constructed a form using Basic Paypal.  I linked that to the main form.  When I click submit on the Basic Paypal form, it redirects me to Paypal.com and the main form never gets submitted.

    Vice versa when I submit the main form and not the Paypal Form.  The paypal form never gets submitted and it says "thank you for your purchase".  

     

    How do I make it so that the customer submits the main form yet pays via Paypal.com at the same time?

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    JotForm Support

    Answered by EduardoMendez on November 04, 2012 at 03:49 PM

    Hi there,

    Can you please share the URL of the form for us to take a look at it?

    We'll be glad to assist you!

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    Answered by PhoneRepair on November 04, 2012 at 03:58 PM

    Alright, so I just changed the form up a bit.  Made it a bit easier for myself.  

     

    I made the Paypal form a part of the main form, and the check/cash external.

     

    http://form.jotform.us/form/22638239209154

     

    What I need to do now is FORCE users to accept both submit buttons (when Cash/Check is clicked).  Any way around this??

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    JotForm Support

    Answered by EduardoMendez on November 04, 2012 at 04:13 PM

    I see the problem.

    May I suggest a two page form (well in fact it would be two forms seen by the user as two pages).

    Where the first page gathers the information and redirects to a second form.  The second form will be either payment method.

    The Next button will be the submit button of the first form and the submission can also pass through an invisible invoice number (hidden field) so that you can associate both submissions.

    If you would like to try this and need assistance, please let me know and I would be glad to assist you!

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    Answered by PhoneRepair on November 04, 2012 at 05:29 PM

    I was actually thinking about doing a 2 page form but I was stumped when trying to figure out how to submit the first form - I guess I can use the Next button!  

    How do I make an invisible form, and what is it?

    Thanks!

    Ryan

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    JotForm Support

    Answered by jonathan on November 04, 2012 at 08:04 PM

    Hi Ryan,

    You still cannot add 2 Payment fields on a single form even if they are multi-pages form.

    The system will detect that you already have an existing payment fields no matter which page you put them.

    But if you put the other payment field on a separatte HTML like what was used in this guide How-to-Create-a-Basic-Multiple-Payment-form then it is possible to have.

    As already mentioned, the downside of multiple-payment form is that you will never be able to 'centralize' the basic information (i.e. Names, Address, Email). This basic information will have to exists on all the payment forms to be able to capture them when that payment form is submitted.

    Just like in the multiple-payment guide, the 2nd payment form will actually have no basic information on it. It will only contain the products paid.

    You may want to check this guide to better understand the SHOW/HIDE fields/form concept.

    Hope this help. Please inform us if you have further inquiry.

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    Answered by PhoneRepair on November 04, 2012 at 08:56 PM

    Hey jonathan.  Appreciate your help but I completely understand what you're saying.  I've put one payment field on the survey and one seperate html field already.  What I am trying to do is make two submit buttons - one as the "Next button" and one as a submit for that seperate html field you are talking about.  

    The only way to do that is by making two pages.  

     

    And would you mind answering my question about the hidden field Eduardo is speaking of?  

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    JotForm Support

    Answered by jonathan on November 04, 2012 at 09:23 PM

    Ryan, if I understand your latest inquiry correctly.. you want to add the Page Break field?

    I made some modification on your form to make a demo form. Please test if this is what you had in mind.

    I think my colleague also meant using the show/hide field method in the guide Condition Logic.

    Thanks.

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    Answered by PhoneRepair on November 05, 2012 at 05:14 PM

    Thanks a ton!  I really appreciate it!