Why payments are not going through?

  • Profile Image
    theatresouth
    Asked on April 16, 2018 at 12:42 PM

    https://form.jotform.com/70383936569167


    Clients fill this out and then get a . Please wait sign.


    Please help.


    HIllary

    646-369-4999

  • Profile Image
    Nik_C
    Answered on April 16, 2018 at 01:47 PM

    I tested your form and got the "Decline error message" which is ok since I used a test card.

    1523900745screencast.gif

    Are you still experiencing this problem?

  • Profile Image
    theatresouth
    Answered on April 16, 2018 at 02:43 PM
    Yes.
    Sent from my iPhone
    ...
  • Profile Image
    Jed_C
    Answered on April 16, 2018 at 04:20 PM

    Is your form embedded on a site or are you using the direct link to the form? I just made a test donation on another form that is integrated with BluePay and was able to submit my donation.

    Please share the website url if the form is embedded on a website. If not, please test a live card number, try adding a $1 amount when testing the submissions.

    Sample donation I send earlier that is using BluePay:

    1523910025donation_sample.png

    Looking forward for your response.