Why is Chat option not always available?

can I also find out why sometimes the live chat option comes up and then when i click it it just flashes and disappears and has since disappeared?

Hi competitionoxsci,

Thanks for reaching out to Jotform Support. Our Chat Support channel is only available during weekdays and only if we're receiving high traffic of users reaching out to us. If you need help, I recommend creating a Support Ticket instead, we're available here 24/7, and you can use this link to create a ticket.

Let us know if you need any more help.