PDF is null error when download PDF in tables

  • horesh1976
    Asked on May 2, 2024 at 2:16 AM

    Hi,

    The system dose jot let me downloading PDF, writing error while creating PDF on e-mail.


    please advise

  • Sonnyfer JotForm Support
    Replied on May 2, 2024 at 2:35 AM

    Hi Horesh,

    Thanks for reaching out to JotForm Support. I'm sorry you're having trouble downloading PDFs. Are you trying to download PDFs on this form? I tested it and can see the issue. Check out my screenshot below to see my results:

    PDF is null error when download PDF in tables Image 1 Screenshot 20

    I created a ticket and escalated this to our Developer team.Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    As for "writing error while creating PDF on e-mail", can you clarify this for us, please? Are you referring to attaching a PDF to email?

    Thanks for your patience and understanding, we appreciate it.

  • Sonnyfer JotForm Support
    Replied on May 2, 2024 at 3:32 AM

    Hi Horesh,

    Thanks for patiently waiting. We received word from our developers that the issue with downloading and viewing of PDFs are now resolved.

    Kindly check again and let us know if you need any more help.

 
Your Answer