pdf is not generating and not getting attached

  • dipakkalra
    Asked on May 2, 2024 at 2:45 AM

    https://form.jotform.com/241127916674461



    kindly correct the problem asap.. it is not getting attached alongwith the form

  • Ibrar JotForm Support
    Replied on May 2, 2024 at 3:15 AM

    Hi dipakkalra,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    PDF Download Option on Thank you Page

    pdf is not generating and not getting attached Image 1 Screenshot 40

    Notification Email

    pdf is not generating and not getting attached Image 2 Screenshot 51

    Autoresponder Email

    pdf is not generating and not getting attached Image 3 Screenshot 62

    Additionally, when I checked your form, I found you have attached an extra PDF file (prospectus) in the email settings. Could you explain in detail which PDF file is missing and not getting attached?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

 
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