What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I update the payment information on my account?

    Asked by dus7 on November 05, 2012 at 09:47 AM

    When I go to my account, there is not a link to update my credit card info.

    This is the payment for my subscribtion of course, this isn't about customer payments.

    Nevermind that, now I've got to go through primus and I can't find the password for it.

    I also cannot use the "forgot password" link because it says invalid

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    JotForm Support

    Answered by Deygus on November 05, 2012 at 10:24 AM

    Hello, I apologize for this inconvenience. Normally to check or even update your Plimus Account Information you would need to follow the link that was sent in your Email's Invoice to you when you placed your order. We can always resend this to you upon request if you happen to need it again.

    As far as " forgot password link error " you may want to clear your browser cache and restart your browser to see if this helps clear up the problem but do let us know if you're still having problems.