My Account Is Suspended

  • raxlov
    Asked on May 2, 2024 at 4:04 AM

    well i were afk and my account got SUSPENDED???
    like what happend?
    please reply


  • raxlov
    Replied on May 2, 2024 at 4:23 AM

    oh XD
    never tought jotform would suspend me for making an login way
    not even an real kind of account
    only to make the forms so i knew who made them XD
    next time include that to the terms or smth
    cuz now i think its just dumb XD


  • Frédéric JotForm Support
    Replied on May 2, 2024 at 4:28 AM

    Hi raxlov,

    Thanks for reaching out to Jotform Support. I'm sorry that your account has been suspended. Your form ID 241221009951043 seems to collect login credentials, which is not allowed in our Terms of Use.

    Upon checking your form, it appears that this is due to the Username and Code fields in the question: before you continue, type the username and code given by your operator.

    If this is not a login credential, we recommend using another term for collecting this information, as it will be flagged by our anti-phishing system. To reactivate your account, we need to remove this offending field.

    Once we hear back from you, we'll be able to help you with this.

  • gamerlolxlol
    Replied on May 2, 2024 at 4:38 AM

    but isnt jotform also used for companies?
    if yes then this is like your name if you think about it
    + if you look again its not ur personal info
    and if you look more closely to the forms you will also see that the usernames and codes are like encrypted inside jotforms
    so basicly its not real card info or smth

  • Gilbert JotForm Support
    Replied on May 2, 2024 at 5:00 AM

    Hi Raxlov,

    Thanks for getting back to us. The fields are still tagged by our system as collecting log-in credentials, which is prohibited as per our Terms of Use. Since the form has no submissions yet, I've removed the offending fields and reinstated your account. You should be able to log into it now.

    Please let us know if you need any other help.

 
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