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  • Profile Image

    Free text(html)not showing in email test

    Asked by paws19 on November 05, 2012 at 06:25 PM

    My 2 paragraphs that I created with the power tool (free text) isnt showing up in my email. Also the 2nd paragraph is not lining up properly. Could someone check it out for me? Is there any other tool I should be using to write just texts?

     

    Thanks,

    Laurie

    Page URL:
    http://www.jotform.com/?formID=23094095195155

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    JotForm Support

    Answered by jonathan on November 05, 2012 at 07:14 PM

    Hi Laurie,

    The Free Text(HtML) field will not show as an available field in the email notification. If you want to include Terms or Agreements context in your message, you can add this when composing the email notification of the form. A simple copy/paste of your free text(html) into the message body will work the same. You can make use of the html tools (in the editor) to stylize your email template.

    Please check this image(click on it to zoom in)

    Hope this help.

    Thanks.

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    Answered by guest_23097821195054 on November 05, 2012 at 08:01 PM

    Thanks for your response,

    I tried to copy my paragraph by highlighting it and clicking but it doesnt give me an option to copy it. Am I not following? How did you get the paragraph to copy to be able to paste.

    Thanks,

    Laurie

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    JotForm Support

    Answered by jonathan on November 05, 2012 at 08:10 PM

    Laurie, I did it by just copying the text from the preview of your form.. then pasted it.

    Please inform us if you are not still able to do it.

    Thanks.

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    Answered by paws19 on November 05, 2012 at 09:55 PM

    I was able to get it in there above the "date" and "signature; however when I added a new row it added a split row. So my paragraph is in the left side under the question. How do you add a row that goes all the way from left to right and not have that split table for a row?

    Thanks,

    Laurie

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    JotForm Support

    Answered by jonathan on November 05, 2012 at 10:15 PM

    Please ue the "Merge table cells", thats what you need to merge or remove the split.

     

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    Answered by paws19 on November 05, 2012 at 11:22 PM

    Hi,

    I did click on merge cells and the cells merged, however when I copied and pasted my 2 paragraphs they are on the left side just like there is a split still there. Also notice how the 2 paragraphs are a different font even though in my form, they are the same.

    Thanks,

    Laurie

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    JotForm Support

    Answered by jonathan on November 06, 2012 at 12:14 AM

    Laurie,

    I created the form for you instead. Please test this http://www.jotformpro.com/form/23100514640942

    You can check the email submission notification here

    If OK with you, you can clone the form (Guide: How-to-clone-an-existing-form-from-a-URL). This the form URL http://www.jotformpro.com/form/23100514640942

    Just change the notification email recipient to yours.

    Thanks.

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    Answered by paws19 on November 06, 2012 at 12:56 AM

    Thank you for going through so much trouble. I cloned yours and it still wants to hover to the left of the row. This is my email alert notification. Maybe that will help to see what I am doing.

     

     http://www.jotform.com/?formID=23100880833144

    Thanks,

    Laurie

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    JotForm Support

    Answered by jonathan on November 06, 2012 at 01:17 AM

    I am sorry, I cannot see the alert notification you just mentioned.

    But I can see what you meant on your form.. (because I think you did not use my form)

    Yours is like this :

    It is clear that there is some "text formatting" applied on the text you pasted on the cell..

     

    Try to copy and "paste as plain text", then when pasted, just format those paragraphs to what you desire using the html editor.

     

     

    Update us if still not sorted out.

    Thanks.

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    Answered by paws19 on November 06, 2012 at 01:57 AM

    That must have been the old one. The one I cloned from you now has all the same size text. But in my email notification it wont center in the merged cells like yours is showing. Are you able to see my email alerts to see my table. It is like the cells didnt merge but you can tell they did, my sentences are still on the left side of the table. I took off word wrap thinking that might help with no luck.

    I added "error" to my other one I was using so we dont get them confused.

    Thanks, Laurie

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    JotForm Support

    Answered by jonathan on November 06, 2012 at 02:22 AM

    Hi Laurie,

    May I suggest that you just clone my form instead and make it yours

     http://www.jotformpro.com/form/23100514640942 .

    You can easily make it yours by just changing the Email Recipient box to your email account.

    You can further customize the emal message body to your requirements.

    You can then embed your form or provide its direct URL to your users. 

    I can see that there is no submissions yet for this form, so, you can easily start using the cloned form now.

    Hope this help.

    Thanks.

     

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    Answered by paws19 on November 06, 2012 at 03:22 AM

    Hi,

    I really did clone yours. I dont know what I was doing that it wouldnt work. So I finally deleted out the notification email and started over.

    I added a few columns down at the bottom of the email notification and then copied and pasted in those and it worked great. Then I had to move the date and signature line below my paragraph. Kind of the long way around but with your help I finally got it done. Check it out and see if it is o.k.

    I do have another question. Does the font size on the forms go hand and hand with the font size on the emails. I am thinking I might as well increase the size of the font on my forms if it isn't reflected in the email anyways. Then I could make the email font smaller in the email notifications instead, if I am trying to decrease the size.

    Thanks,

    Laurie

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    JotForm Support

    Answered by liyam on November 06, 2012 at 03:51 AM

    Hello Laurie.  I have checked your form and it does appear fine from my view.

    To answer your other question:  The font size on the forms do not go hand in hand with the font size on the emails.  Feel free to modify the layout of your form.  The font size in the email alerts will not be affected.

    Please let us know if you need further clarification or if you have other concerns.

    Thanks.