Update on the process of unsuspending the suspended account.

  • Ebony
    Asked on May 2, 2024 at 11:32 AM

    I sent documentation requested Tuesday to unsuspend my account and I have not received any communication since. How long does the review take? I need access please.

  • Manilene JotForm Support
    Replied on May 2, 2024 at 11:44 AM

    Hi Ebony,

    Thanks for reaching out to Jotform Support. We understand how important it is to resolve this issue, I'll reach out to the Review Team right now and see if they have any idea of what's going on and when it'll be fixed. I'll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • Manilene JotForm Support
    Replied on May 2, 2024 at 12:47 PM

    Hi Ebony,

    Thanks for your patience. I've received an update from our Review Team, and one of our team members has already emailed you with the details.

    Reach out again if you need any more help.

 
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