Show/Hide Field conditions not working correctly.

  • TipsForSuccess
    Asked on May 2, 2024 at 2:09 PM

    My first quiz question/answer conditions works perfectly.

    My second quiz shows an answer before the user picks an option. I have tried several conditions, but the answer shows before the user makes a selection.

    I'm sure I'm doing it wrong and look forward to learning how to do this correctly.

    https://www.jotform.com/build/241213863573052/settings/conditions

    https://form.jotform.com/241213863573052


  • Eliza JotForm Support
    Replied on May 2, 2024 at 2:42 PM

    Hi TipsForSuccess,

    Thanks for reaching out to Jotform Support. I'm sorry you're having difficulties with this. I cloned your form to test it, and I easily replicated the issue. There is an easy fix for this, we just need to delete or disable two of the active conditions you have on your form, and add two conditions for question number 7. Let me show you how:

    • In Form Builder, click on Settings in the orange navigation bar at the top part of the page.
    • Go to Conditions.
    • Delete or disable conditions #1 and #3 by clicking on their Gear icon.

    Show/Hide Field conditions not working correctly Screenshot 70

    Next, let's set up Show/Hide Field conditions:

    1. Click on Add Condition in the upper part of the page, and select Show/Hide Field.
    2. Set up the conditions as shown in the screenshot below.
    3. Click on Save.

    Show/Hide Field conditions not working correctly Screenshot 81

    Here's a screencast of how it's done:

    Show/Hide Field conditions not working correctly Screenshot 92

    Then, let's add another Show/Hide Field conditions:

    1. Click on Add Condition in the upper part of the page, and select Show/Hide Field.
    2. Set up the conditions as shown in the screenshot below.
    3. Click on Save.

    Show/Hide Field conditions not working correctly Screenshot 103

    Here's a screencast of how it's done:

    Show/Hide Field conditions not working correctly Screenshot 114

    Check out the next screencast for my results:

    Show/Hide Field conditions not working correctly Screenshot 125

    Give it a try and let us know if you need any other help.

  • TipsForSuccess
    Replied on May 2, 2024 at 3:10 PM

    Thanks Eliza. It works perfectly now.

    Your explanation is awesome.

 
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