Reinstate suspended account.

How can I get my account back after it was suspended?

Not sure why it was suspended in the first place but can I recover it?

Thank you!

Hi Andrea,

Thanks for reaching out to Jotform Support. I checked and verified that your account was suspended due to your Social Media Management Contract form found to be collecting login credentials, which goes against our Terms of Use. In order to reinstate the account, we need to remove and purge the offending fields from your form with your approval.

As soon as we hear back from you, we can move forward with the solution.

Hello,
Thank you for getting back to me. Yes, I give you my approval to remove
anything and fix my account.
Thank you!
...

Hi Andrea,

Thanks for getting back to us. I have removed the problematic field that gathers login credentials. Please avoid collecting login credentials in the future, as it violates our Terms of Use. Your Jotform account has been reactivated.

Reach out again if there’s anything else we can help you with.

Thank you so much!
...