Card form layout: Can't able to proceed to the next page

my owner operator driver application form doesn't seem to be working. When I do a preview, I can't get off the welcome screen, and when I open it as a form on my phone to fill out, the same thing happens. It's stuck on the welcome screen and won't go into the form. What do I do?

Hi Diesel,

Thanks for reaching out to Jotform Support. I understand how upsetting this is. I’m going to do my best to resolve it for you. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. I just got a console log error, so I created a ticket and escalated this to our Developers.

When I created a new form I wasn't able to replicate the issue. Once we hear back from them, we’ll update this thread and let you know.

Thanks for your patience and understanding. We appreciate it.

thank you

Hi Diesel,

Thanks for your patience, we appreciate it. I tried to replicate this issue, but everything was working properly. Check out my results in the screencast below:

Can you please give it another try and see how it goes? If you run into the same issue again, we'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward with this.

it started to work normally after a while, but now it's doing the same thing. stuck on the start screen. Can you check it?

Hi Diesel,

Thanks for getting back to us. I tested your form and also cloned it. I was able to reproduce the issue on both original and cloned forms. I informed our Developer Team about the issue. We will get back to you for an update.

Let us know if there’s anything else we can help you with. 

Hi Diesel,

Let me just correct my response above. I tested the form again and I see that this field is what's causing the issue:

After I removed that field from the cloned form, the issue was fixed. Can you please remove it and replace it with a new Fill in the Blanks field? Since you have 0 submissions on the form, it is safe to delete it and add a new one. To delete it, click on the Trash Bin icon attached to the field.

Give it a try and let us know if you need any help.