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contactmpbannerAsked on May 2, 2024 at 3:33 PM
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Mike_G JotForm SupportReplied on May 2, 2024 at 4:00 PM
Hi contactmpbanner,
Thanks for using Jotform. I’m really sorry that this is happening. I’ll do my best to help you. I tested the My Forms Page and the My Documents Page to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
Can you try logging out of your account and logging in again after you cleared your web browser's cache? You can also try it on a different browser or device or use the Incognito or Private mode of your web browsers.
Give it a try and let us know how it goes. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.