Unable to hide page 4 conditionally.

  • youth_CBC
    Asked on May 2, 2024 at 4:27 PM

    I have a 5 page form, based on the number of players that someone wants to register.

    I've put in 2 conditions

    • If Number of players = 2, then Hide page 3 (player 3 registration)
    • If Number of players =2, then Hide page 4 (player 4 registration).

    However, when I use the form, it still shows page 4.

    Am I doing this incorrectly?

    https://form.jotform.com/241086704735155

  • Bilal JotForm Support
    Replied on May 2, 2024 at 5:25 PM

    Hi youth_CBC, 

    Thanks for reaching out to Jotform Support. If you want to hide multiple pages with one condition, you can clone the condition after creating the first to hide the page. Let me walk you through it:

    Delete the conditions on page 2:

    • Select the conditions.
    • Click on the red trash button to delete them.

    Unable to hide page 4 conditionally Screenshot 60

    Now add a new condition:

    Unable to hide page 4 conditionally Screenshot 71

    1. Hover over the new condition you created and clone it.

    Unable to hide page 4 conditionally Screenshot 82

    Just change the page number in the cloned condition and that's it:

    Unable to hide page 4 conditionally Screenshot 93

    Result:

    Unable to hide page 4 conditionally Screenshot 104

    Give it a try and let us know if you need any other help.


  • youth_CBC
    Replied on May 2, 2024 at 6:55 PM

    Thank you so much! Why does cloning the condition work, but creating each condition from scratch individually does not work?

  • Rose JotForm Support
    Replied on May 2, 2024 at 9:09 PM

    Hi youth_CBC,

    Thanks for reaching out to us for help. I'm glad that the instructions worked. Based on the resolution provided by my colleague, the issue was fixed by removing the existing conditions and setting up a new one with the same exact settings. So, the issue is not related to cloning or creating a condition from scratch. Sometimes, minor issues with conditions can be fixed by deleting the old one with issues in it and starting a new condition from scratch.

    Let us know if there’s anything else we can help you with. 

 
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