My order is late arriving!

Support Team,

Since I was promised delivery of my order between April 21 - April 26 and plus I paid extra for faster shipping, I am being extremely inconvenienced by the fact that my order will be arriving so late. My son's high school graduation is early next week. I was planning on hanging this banner at various events leading up to his graduation and at the actual ceremony. Now, those plans may be in jeopardy because your company defaulted on its promise to deliver the order by the promised date. 

Tiffany Fowler

My order# JX42341 

My tracking code is: YT2410621236074009

Hi Tiffany,

Thank you for reaching out to Jotform Support. It looks you have filled a form and is waiting for your order to arrive. What you can do is to reach out to the form owner or to the person to have asked you to fill out the form. In any case, you have received a confirmation email, their email address is stated in that email. You can email them and confirm the status of the order. Here at Jotform, we supply a form builder, but other than that, it is already the form owner who has full authority.

Reach out again if you have any other questions.

Subject: Urgent: Delay in Order Delivery - Order #JX42341

Dear Support Team,

I am writing to express my extreme disappointment and frustration regarding the delay in the delivery of my order (#JX42341), which was promised to arrive between April 21 and April 26. Additionally, I opted for faster shipping by paying extra, expecting to receive the order in a timely manner.

Unfortunately, it has come to my attention that my order will not arrive as scheduled, and this delay is causing significant inconvenience for me. The item I ordered, a banner for my son's high school graduation, was intended to be used at various events leading up to the ceremony and during the ceremony itself.

As my son's graduation is early next week, this delay has put my plans in jeopardy, and I am now uncertain whether I will receive the banner in time for the important events. I had counted on your company to fulfill its promise of timely delivery, but this default has left me in a difficult situation.

Could you please provide me with an update on the status of my order and the reason for the delay? Additionally, I would appreciate any assistance you can offer to expedite the delivery process and ensure that I receive the banner as soon as possible.

For your reference, my tracking code is YT2410621236074009.

I look forward to your prompt response and resolution to this matter.

Sincerely,

[ Tiffany Fowler ]

Hi Tiffany,

Thanks for reaching out to Jotform Support. As my colleague Mafe_M stated above, it looks like you've filled a form created through Jotform. Please note, Jotform is not associated with that form owner or their business. They have just used Jotform to create a form, and only they are able to track your shipping. You can email them to ask about your order status, or, reach out to the form owner and ask about the details.

Let us know if there's anything else we can help you with.