Does the notification go to each "add new email"?

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    Asked on February 22, 2011 at 12:52 AM

    We set up the form and used "add new email" for 2 notifications. One notification for ourselves (the webmaster) and one notification to go to our client. We just now realized maybe the client is not receiving the emails but we are embarassed to ask our client if they have been receiving these emails over the last two months( there have been several submissions). Did we not set it up properly? I noticed other posts where the users were instructed to simply enter multiple addresses separated by comma.

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    Answered on February 22, 2011 at 02:29 AM

    Hello yldziner,

    Yes, every email address you add for notification receives the email once someone submits the form.  It is also correct that you can add multiple email addresses separated by a comma in one notification.

    Hope this helps

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    Answered on February 22, 2011 at 02:32 AM

    Both methods (either separating email addresses with commas in a single notification or entering one address in one notification and a different address in another notification) should work.

    The email logs for both adresses have not reported any errors:

    These are your client's:

    Feb 22 01:15:29 ying sendmail[28261]: p1M6FTJe028261: to=(redacted by me).com, ctladdr=jotform (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33816, relay=[] [], dsn=2.0.0, stat=Sent (p1M6FT4a028262 Message accepted for delivery) Feb 22 01:15:30 ying sm-mta[28264]: p1M6FT4a028262: to=<(redacted by me).com>, ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123986, [], dsn=2.0.0, stat=Sent (2.0.0 Ok: queued as 36206380000F4)>

    These are yours:

    Feb 22 01:15:29 ying sendmail[28257]: p1M6FTvq028257: to=(redacted by me).us, (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33421, relay=[] [], dsn=2.0.0, stat=Sent (p1M6FTUx028258 Message accepted for delivery) Feb 22 01:15:32 ying sm-mta[28260]: p1M6FTUx028258: to=<(redacted by me).us>, ctladdr= (1001/1002), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=123618, [], dsn=2.0.0, stat=Sent (Ok: queued as 6AD173EB2B4)>

    According to these records, the messages were sent okay. So, unless your client has indicated otherwise, there should be no need to worry.

    EDIT: Sorry about that, liyam! While I was preparing my reply, you posted. Another forum to which I belong ( - a weather forum) avoids that with a message stating: At least one new message has been posted to this thread since you last read it. Do you still wish to post this message? (I can't recall the exact wording but it goes something like that.) Trust me. It can sometimes avoid embarassing situations.