What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are my submissions going?

    Asked by nicoandlala on November 06, 2012 at 11:39 AM

    We have a created a form that we are using on our website, but it appears that none of the submissions are in our jotform submission box. How can we fix this asap?

     

    Thank you!

    Page URL:
    http://www.nicoandlala.com/collections/holiday/products/merry-bright

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    JotForm Support

    Answered by Welvin on November 06, 2012 at 11:52 AM

    Hi,

    I have just check your account/form (22694462919162) and I can see 3 submissions and 2 uploads. Is this something you can't see? If yes, then please try to clear your page cache and check if you still can't see them.

    Thanks

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    Answered by nicoandlala on November 06, 2012 at 02:33 PM

    I see those submissions, but in the past week we've had 10 submissions from customers that have not shown up. 

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 03:08 PM

    Hello there!

    We'll be glad to look into this for you!

    I notice that you have a notification e-mail going to info@nicoandlala.com

    Have you received any e-mails for the missing submissions?

    May I enquire as to how you know you had 10 submissions?

    We'll await your response!

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    Answered by nicoandlala on November 06, 2012 at 03:22 PM

    We have not gotten emails saying we have gotten submissions, but have had customers email us details about their order and mention the file they uploaded when they ordered. Does that make sense?

     

    Thank you for your help!

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 03:32 PM

    Hi there, 

    I see that the upload button on your page is a form that was created with jotform, however, the rest of the form is not.

    May I enquire as to where is the submit button for the form in question?

    It seems you have one, but only one for the rest of your form.

    I have tested the form.

    I sent an image as a test (file 111.jpg)

    Have you received it?

    Has your form ever worked in the past?

    I'll wait for your response and continue looking into this.  Thanks for your patience!

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    Answered by nicoandlala on November 06, 2012 at 03:37 PM

    Huh, you're right. It looks like we've lost the "submit" button. I guess I need to copy and paste the form on my product page?

    We did get a notification of a new submission (your test file).

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    Answered by jeanettebmz on November 06, 2012 at 04:24 PM

    Please add the submit button or let us know if you need our assistance!