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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Failed Mailchimp Integration

    Asked by podlegoop on November 06, 2012 at 11:40 AM

    Hey. I'm having an issue with integrating my mailchimp account to any jotform. After I create the form, I then go to integrations, then enter my API key from MailChimp. At this point, it asks me to pick which list I want. The one I want is called 'main list'. I choose that one, then I get a spinning wheel for several minutes. I can hit next, but it bypasses the 'map fields' function. At this point, I can only close and reopen the integration settings. When I do, I click next until I get to the 'map fields'. 

    Here's where the real problem is. I do not have an option to map the e-mail field. It is simple not a chose. I only have name and phone number. I have double checked that the fields exsist on the mailchimp side as well. 

    Please help.

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 12:18 PM

    Hi there,

    I have tested the Mailchimp integration and was not able to reproduce the issue.

    Here is my test:

    Mailchimp List / Fields

    JotForm fields:

    Integration Field Mapping:


    All seems to be working fine.  Please try re-integrating your form.  You may want to add a new API key.

    Let us know if the issue persists!

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    Answered by podlegoop on November 06, 2012 at 12:21 PM

    I did add a new api key and initially it did not work. However, after about 30 minutes, it started working. I guess the api key needed a few minutes. Thanks for the help though.

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 12:48 PM


    We are glad to hear things are working.

    Please let us know if you need further assistance!