- guest_23092666835057Asked on November 06, 2012 at 11:51 AM
I have checked the "Secure Form" in my form that I have created before copying the code to my website, but when I use my form and use the Submit button, Paypal gives the error:
The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.
Why is this error occuring and how can I enable encryption on the submit button (on the Paypal form) to allow the transaction to go through?
- JotForm SupportWelvinAnswered on November 06, 2012 at 12:13 PM
That error occurs because you are enabling your PayPal Encrypted Website Payments Feature. You have to turn that off by following guide below;
1. Log in to your PayPal account.
2. Click Profile.
3. From the Selling Preferences column, click Website Payment Preferences.
4. In the Encrypted Website Payments section, select Off.
5. Click Save.
I hope this helps.
- guest_23092666835057Answered on November 06, 2012 at 12:18 PM
Thank you Welvin,
Well, I am awared of that - that i can turn off the encrypted function on my paypal account.
However, I would like my form to be encrypted while being sent to Paypal for payment processing.
So, do you know how to fix this ?
- JotForm SupportEduardoMendezAnswered on November 06, 2012 at 12:42 PM
Can you please share the URL of the form where you are having the issue?
We'll be glad to assist you!
- guest_23092666835057Answered on November 06, 2012 at 07:45 PM
Thank you for your attention,
here's my url : http://cards.isatang.com/order-form/
- JotForm SupportjonathanAnswered on November 06, 2012 at 08:52 PM
Any form can be submitted with SSL encryption.
So, use https:// in your form to have it encrypted.
I noticed though that you might not have registered an account yet?
We can support you much better if you have an account username already since using only a 'guest' account is very limiting. Click on this link to create an account.
- JotForm SupportEduardoMendezAnswered on November 06, 2012 at 08:57 PM
And also to add to my colleague's comment,
I found a post (by Mliz) with this information that may be of help.
I did a little search on this error I found the following post from Paypal community.
In your Paypal account this option can be turned off:
1. Log in to your PayPal Account.
2. Click "Profile" tabe or "Edit Profile" link.
3. Under "Selling Preferences", select "Website Payment Preferences".
4. In the section titled "Encrypted Website Payments" select "Off".
5. Click "Save
- guest_23092666835057Answered on November 06, 2012 at 10:05 PM
Your solution is basically is what the first supporter Welvin has said, and I mentioned that I don't want to turn off the encrypted website payment on my paypal account. Thanks for looking up though!
Thank you very much for your suggestion, I have created an account, but now how could I still have the one that I built when I was a guess?? I feel like I am loosing it since I am logged in as a user. I can't believe if I have rebuild the whole thing!!
About making my site https:// , I am asking my IT friend about how to do it, but I will come back to you if we couldn't figure out. Thanks,
- JotForm SupportliyamAnswered on November 06, 2012 at 10:28 PM
Hello Eunice. We can transfer the forms for you to your new account. Just provide us the form IDs that you wish to be transfered and to what account it should be transfered to.
Please do keep us posted.
- guest_23092666835057Answered on November 06, 2012 at 10:35 PM
I do have the form I created before in my account. Sorry for confuse.
Also, my site is https now, but the same massage comes out while connecting to paypal :(
Do you have any other idea??
my url: https://cards.isatang.com/order-form/
- guest_23092666835057Answered on November 06, 2012 at 10:37 PM
Thank you llyam, I do have the form I created after I log in as a user. So no worries.
Do you think you could help me with my paypal problem?
- JotForm SupportWelvinAnswered on November 06, 2012 at 11:17 PM
As far as I know, Encryption is only use for creating HTML buttons from Paypal and you can do this without enabling PayPal Encrypted Website Payments Feature. Please check this link:
PayPal Encrypted Website Payments Feature is only for extra security base on the guide given.
You do not need to worry about our payment integrations as we also secured with a 256-bit Godaddy SSL Certificate. Enabling "Secure" embedd options will give security to your customers who are paying for your products using Credit Cards.
So, I think the best way to solve this issue/case is to turn off your Paypal encryption so you can use Paypal Integration with your form.
Thanks and I hope this idea will help.
- guest_23092666835057Answered on November 07, 2012 at 12:53 AM
Welvin, thanks for your support again!
I tried to turn off my papal encryption and my form then is working well and gets redirect to Paypal payment page fine.
However, I am still not all pursuaded that that's how I should leave my setting.
My friend told me this:
Basically I think he's saying that your website sends it encrypted to
their website, and then they are sending it encrypted to PayPal.
Which is fine if that's the way it is. But I believe that the error
message exists because they are not sending it encrypted to PayPal and the
fact that they tell you to turn off encryption on the PayPal side
seems to confirm this."
Anyway, I think I will leave this matter as it is for now,
but I appreciated all you guys' help, really. I will see if I find something new one day.
- JotForm SupportWelvinAnswered on November 07, 2012 at 01:01 AM
You can still encypt your Paypal Buttons if you really like to do it that way, just please check the link above on how to accomplish such.
You are quite welcome. I am sorry to mean this solutions, but that's the best way to make the integrations work for you.
Thank you very much.