Account: IP address banned

Cora Ahern
Asked on April 23, 2018 at 03:01 PM

Getting a message saying IP address has been banned because of possible phishing attempt. Tried to fill in form but I can't remember username. Put email but when I click submit it freezes in "enter the message as its shown" but no message appears. Thank you for your help.

This is a re-post of a comment on How to Inject Custom CSS Codes
Richie

Jotform Support

Answered on April 23, 2018 at 04:39 PM

I have checked your account and it is not suspended. Your username is TheGroveMedical.

I have added your IP address on file to the whitelist. If the issue still persists,it might have been that the IP address we have doesn't match your current IP address.

You can give us your IP address so that we can add it to our white list.

You can use this app to check your IP address.

https://ipinfo.info/html/ip_checker.php

Hope this information helps.

Please let us know if we can be of further assistance.

Thank you.