Sender email no longer working after changing email password

I changed the password on my sender email. Now I am having trouble with authentication.

I updated the password and it says authentication problem.

Please help

Hi Jim,

Thanks for reaching out to Jotform Support. I'm sorry that this is happening. Are you referring to the SMTP Authentication Error? If so, this means that the entered credentials are not correct. Is the Two-Factor Authentication enabled on your email? If yes, using your regular email password may not work. In this case, you need to generate an App-Specific Password and use this in place of your regular email password. You can check this guide from Microsoft on how to generate an App-Specific Password.

Also, it could be that the authentication error comes from your email server. Can you try contacting your email provider to cross-check your credentials?

Give it a try and let us know if you need more help.

I switched to App Password and I think we are in good shape!