What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot click on fields but can tab into them

    Asked by bdewitt on November 06, 2012 at 05:19 PM

    If you select a 29.99 subscription on my form you will see a list for a color,make,model appear. I have these feilds shrunk down in my settings to keep them all on one line. However I have noticed that when trying to fill out the form I cannot click into these boxes but am able to use the tab key to tab into them and fill them out. I redesigned the form and made these feilds expanded and all on their own line and then I am able to click into them. What is going on??

    Page URL:
    http://form.jotformpro.com/form/23064990283962

  • Profile Image

    Answered by jeanettebmz on November 06, 2012 at 05:55 PM

    You are much right on this. I was able to reproduce the issue in a clone of your form.

    However, I made a test form with shrinked text boxes and could not reproduce it

    People is not able to click on the fields, unless they use the tab key to move among these text boxes

    I am inmmediately forwarding this issue to of our developers so they can take care of it as soon as possible

  • Profile Image

    Answered by cettox on November 07, 2012 at 07:29 AM

    Issue is triggered when Collapse element has following properties

    - Status = Open
    - Visibility = Hidden

    example http://www.jotform.com/form/23112569565961

    As a possible workaround one should use

    - Status = Closed
    - Visibility = Visible

    example http://www.jotform.com/form/23113363389958

     

    When using this workaround solution, you shoul add descriptive text to form collapse element like "Please Choose Vechile Properties" or "Click Here to Choose Vehicle Properties".

     

    We will examine about a fix to this situation. Normally, it should work with the users default problem.

  • Profile Image

    Answered by cettox on November 08, 2012 at 08:35 AM

    The situation seems to be fixed, after today's hotfixes.

    Feel free to contact us, in case of any problem.

    Have a nice day