What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come the newest saved version of the JotForm is not being shown?

    Asked by zingdesign on November 06, 2012 at 07:11 PM

    Hi,

    I added 3 more "upload" fields to the form and it has been saved (should have a total of 6 upload fields). Yet, it is not showing as updated on our website (where it is embedded). I even tried copying the code again, and pasting in the lastest code after the latest changes.

    I'll attach screenshot of the JotForm, where you see "6 upload fields". And if you view the link on our website, you'll see the form only shows "3 upload fields".

    Thanks for your help.

    Tiffany

    Page URL:
    http://www.zingdesign.ca/HC4-Order-Form

    Screenshot
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    JotForm Support

    Answered by Mike_T on November 06, 2012 at 07:36 PM

    Thank you for contacting us.

    It is showing updated form on your website from my side.

    First of all, could you please try to clear your browser temporary files? If that does not help, please let us know.

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    Answered by zingdesign on November 06, 2012 at 08:36 PM
    Thanks for your reply. I cleared the cache on both my PC (Firefox) and
    laptop (Chrome) ... mac computers ...
    and still, the form is only showing "3 file upload" fields vs 6.
    Hmmmm ..... any other reason it could be?
    I've also refreshed a million times. :)
    Thank you,
    Tiffany
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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 08:46 PM

    Hi there!

    I have tested your page on a number of browsers and I am getting the updated version of your form (as you have explained 6 upload fields).  I was not able to reproduce the issue

    Please view the following results:

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    Answered by zingdesign on November 06, 2012 at 09:04 PM
    Okay. Well that is good news at least that it seems to be working
    everywhere else!! :)
    I appreciate your checking.