When downloading to pdf, questions in the wrong order, all wrong information

When I download survey responses to PDF, they will often download with incorrect headers (from different surveys) and missing and wrong information/questions. It's almost as though two different surveys are downloading and being mashed together into one PDF. When I click print and then download, the correct questions and answers transfer to the PDF, but some of the survey formatting is lost.

In the attached screenshot, you will see part of the downloaded pdf of a survey. This survey did not contain the question "Do you agree to replace your current serum with product provided by media lab" and yet that question shows up in the downloaded pdf.

This is quite frustrating and strange and has been going on for over a month. I'd love to be able to discuss the issue over the phone with someone.

Hi Emma,

Thanks for contacting Jotform Support. Can you let us know the form URL that you're referring to so that we could test and replicate the same issue you're facing?

I believe this is happening on all of my forms, but here is one as an example:
https://alsglobal.jotform.com/241125631395857
[https://alsglobal.jotform.com/favicon.ico]<https:>
Version 2_24-M021377 Greens Supplement - Media Lab Science Pre-Screening<https:>
Please click the link to complete this form.
alsglobal.jotform.com
Thanks,
[cid:f5cc04e5-b961-463f-b1dd-4acc11c35b70]
Emma Horn
Casting and Recruitment Manager, Media Lab Science
Los Angeles, USA
O: +818-232-6180
Emma.Horn@alsglobal.com<name.surname>
4370 Tujunga Ave, Suite 210
Studio City, CA 91604
alsglobal.com<https: />
ALS is a full-service contract testing organization in analytical chemistry, clinical efficacy, clinical safety, hair analysis, microbiology, stability and toxicology fields. Let us know how we can assist you in one or all of these areas. Your one stop laboratory!
[cid:492743e1-bed5-48f3-a913-cc3e47d84454]<https:>
________________________________
</https:></name.surname></https:></https:>...

Hi Emma,

Thanks for getting back to us. Upon checking your form, it seems that you have an Enterprise Account, and you posted your concern on Regular Jotform Support. You will need to contact Enterprise Support from your Enterprise Account regarding about this and one of my colleagues will assist you further with your concern.

Let us know if you have any other questions.