What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users are only charged for one item (when selecting more than one) when checking out in PayPal.

    Asked by CompanyC on November 07, 2012 at 12:22 AM

    In "Step 2. Choose your package" users select to purchase multiple products through PayPal, but are only being charged for ONE item (when selecting more than one) when checking out.

    Do you know how this can be fixed?

    Page URL:
    http://www.companycballet.org/support/subscribe.html

  • Profile Image
    JotForm Support

    Answered by Welvin on November 07, 2012 at 12:45 AM

    Hi,

    I am not able to reproduce the said issue after doing a test on your form;

    Please tell your customer to please check if they really selected another option of your products. Your case is something new to us.

    Thanks

  • Profile Image

    Answered by CompanyC on November 07, 2012 at 04:50 PM

    The issue is when users select the quantity of more than one.

    Example:  RENEWING MEMBER: Gala Performance only $45.00 USD 

    Quantity 2

    Please test selecting more than 1 from the drop-down, and you'll see that only 1 item is in the PayPal checkout.

    Thanks!

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    JotForm Support

    Answered by Mike_T on November 07, 2012 at 05:16 PM

    I think that the problem is related to some script conflict.

    Can you try an iFrame version of the form? It does not conflict with anything on the page, and should solve the problem.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by CompanyC on November 14, 2012 at 12:20 AM

    Thank you, that works!