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celineAsked on May 4, 2024 at 4:52 AM
my account was suspended with all my forms all my handwork everything please help me ASAP.
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Sonnyfer JotForm SupportReplied on May 4, 2024 at 5:30 AM
Hi Celine,
Thanks for reaching out to JotForm Support. I'm sorry you're having trouble with your account. As I checked, you've been suspended as your *exp boost form* was found collecting login credentials. Keep in mind that this is a violation of our Terms of Use.
Now, for us to reinstate your account, we would need to delete the offending fields first.
Kindly confirm if you agree with our Terms, and we'll be able to help you with this.
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celineReplied on May 4, 2024 at 1:16 PM
Yes i agree with the terms.
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celineReplied on May 4, 2024 at 2:26 PM
just inform me on how i can have access to delete the fields.
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Lesther JotForm SupportReplied on May 4, 2024 at 8:15 PM
Hi Celine,
Thanks for getting back to us. The offending fields are deleted and we've reinstated your account. You should be able to login now.
Let us know if you have any other questions.