App is a white screen on iPhones

  • hovbsa
    Asked on May 4, 2024 at 10:08 AM

    Good morning,

    Our app soft launched today and iPhone users are getting a white screen. What can I do to fix this issue?

    Thank you,
    Rebekah

  • Chris_L JotForm Support
    Replied on May 4, 2024 at 10:14 AM

    Hi Rebekah,

    Thanks for reaching out to Jotform Support. We are sorry that you are having trouble with this. We are aware of the issue and our developers have released a new version. The new version will be available after Apple approval. As per the Apple FAQ page, 50% of apps are reviewed within 24 hours and 90% are reviewed within 48 hours. However, some apps may require additional time to review.

    Reach out again if there’s anything else we can help you with.

  • hovbsa
    Replied on May 5, 2024 at 9:00 AM

    We had users remove the app from their phones and reinstall this morning, and everything looks great! Thanks!

 
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