Why are email notifications not being sent out?

Hello,

I recently added a user (ckillen@belley.net) who is supposed to receive email notifications when our form is submitted. Unfortunately, he is still not receiving notifications.

Could you please advise on how I can fix this issue?

Thank you for your help.

Hi Denis,

Thanks for reaching out to Jotform Support. I checked and see that the emails are being sent to Ckillen@belley.net. Here is the latest notification email sent:

Please advise Ckillen@belley.net to check their spam or junk folder if the emails are being sent there. They can also add noreply@jotform.com to their contact list to ensure all emails from Jotform will be received.

Give it a try and let us know how it goes.