Account suspended

  • Miranda Blades
    Asked on May 4, 2024 at 8:04 PM

    Hi there,

    my account is currently suspended and I have urgent need to access form data, please can this be fixed as form is about event happening in 3 hours.

  • Lesther JotForm Support
    Replied on May 4, 2024 at 8:38 PM

    Hi Miranda, 

    Thanks for reaching out to Jotform Support. Your account has been suspended for possible phishing. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #14554491 as the subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.

 
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