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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having problem with downloading be excel or pdf for my form

    Asked by razaridermagazine on November 07, 2012 at 12:39 PM

    on my form they have they have to put the size of shirt they want so i can place an order but when i download the excel or pdf so see everyone's info the shirt sizes do not appear. How can I fix that?

    Page URL:
    www.razaridermagazine.com/events

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    JotForm Support

    Answered by Deygus on November 07, 2012 at 01:34 PM

    I noticed on your form you have about 15 Incomplete Payments. Basically these count as submissions in your quota but they won't show up because they are incomplete so these may be the ones you are talking about that aren't appearing. To correct this you will need to Click on Incomplete Payments in your Submissions List and hover over them and click Complete Payment which will send the customer of yours a notice that they need to complete the payment for the product they ordered from you that had been submitted.

    I hope this helps but if you are still having problems then let us know.

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    Answered by razaridermagazine on November 07, 2012 at 01:50 PM
    Im still have problems with this can someone call so I can resolve
    Thank you! 623-313-7486

    Raza Rider Magazine
    Santos Diaz
    (O) 623-498-4049
    (C) 623-313-7486
    http://razaridermagazine.com
    http://www.facebook.com/RazaRiderMagazine
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    JotForm Support

    Answered by Mike_T on November 07, 2012 at 02:09 PM

    I am sorry to inform you, but we do not provide support over the phone. However, we will be happy to assist you with any questions you may have via our support forum and email. The support forum is being monitored 24/7.

    I have checked your form, but I was not able to find any size field. Can you please provide some more information about your problem?

    Thank you for cooperation.

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    Answered by razaridermagazine on November 07, 2012 at 02:23 PM
    some of those inclomplet forms have already paid and i have proof threw paypal so I need to know how to fix it threw jotform. All the forms that are complete are still not showing the size of shirt(s) they requested when i download your excel or pdf

    Raza Rider Magazine
    Santos Diaz
    (O) 623-498-4049
    (C) 623-313-7486
    http://razaridermagazine.com
    http://www.facebook.com/RazaRiderMagazine
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    JotForm Support

    Answered by Mike_T on November 07, 2012 at 02:33 PM

    1) You can complete valid submissions manually, go to Incomplete Payments, then use Complete Submissions option for paid entries.

    2) We use PayPal Instant Payment Notification (IPN) to track complete & incomplete payment submissions.

    If your form is not tracking them well, you will have to set http://www.jotform.net/ipns/paypal.php URL as the IPN address for your PayPal Account.

    Please check the last post in the following thread to get step by step instructions about PayPal IPN configuration.

    Embedded Form with paypal integration

    3) Where the size option is specified? I do not see the size field/option on your form.

  • Profile Image

    Answered by razaridermagazine on November 07, 2012 at 02:42 PM
    I understand the one that are not incomplete
    Everyone who has completely filled out the form are the ones im having trouble with. When i download the excel or pdf file it dones not show their t-shirt size

    Raza Rider Magazine
    Santos Diaz
    (O) 623-498-4049
    (C) 623-313-7486
    http://razaridermagazine.com
    http://www.facebook.com/RazaRiderMagazine
  • Profile Image

    Answered by razaridermagazine on November 07, 2012 at 02:48 PM
    When someone has registered and filled out the complete form. I receive 2 emails. 1- Is the form that I created threw jotform and 2 - is an paypal that they paid.
    So this is my quesitons:
    Why does the email that comes to me threw your form show the size of shirt they requested. But when i download the excel or pdf. from your site. It does
    not show the t-shirt size?

    Raza Rider Magazine
    Santos Diaz
    (O) 623-498-4049
    (C) 623-313-7486
    http://razaridermagazine.com
    http://www.facebook.com/RazaRiderMagazine
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    JotForm Support

    Answered by Mike_T on November 07, 2012 at 03:05 PM

    Have you deleted the size option from your form?

    Can you please provide an example of email with the size in it? You can post your example in this thread.

    Thank you.

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    Answered by razaridermagazine on November 07, 2012 at 03:15 PM
    Yes i deleted the shirt size because that was for pre-registers only.
    I've attached to pictures (Pic 1.png & Pic 2.png) of what I see.
    • Pic 1.png - is the form that come to my email after filling out the form. It shows the shirt sizes
    • Pic 2.png - is one for the pdf files that I download from your website and it does not show the shirt size like the Pic 1.png
     
    Raza Rider Magazine
    Santos Diaz
    (O) 623-498-4049
    (C) 623-313-7486
    http://razaridermagazine.com
    http://www.facebook.com/RazaRiderMagazine
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 07, 2012 at 03:46 PM

    Unfortunately, we can not receive attachments via support forum, but there is way to embed them.

    As far as I understood, you have deleted the size option, and that information was removed from the form submissions page. This is a normal behavior for our system, and that is why generated reports are missing the size. It is not safe to remove the form fields from some existing form, as corresponding data will be deleted too.

    If you would like to change some live form, it might be a good idea to clone the form, and then update your cloned form.

    Please use email notifications to get the data about the shirt size.