What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [HOTMAIL] - e-mail comes from the unnecessary folder

    Asked by maly34 on November 07, 2012 at 03:43 PM



    When I send e-mail comes from the unnecessary folder .. I would like to appear in the inbox. I'd appreciate if you can help ..


    Good work

    Mehmet Yılmaz

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    JotForm Support

    Answered by Mike_T on November 07, 2012 at 04:01 PM

    Thank you for contacting us.

    Please try to configure your Email Notification to use real Sender E-mail - noreply@jotform.com

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set:

    Sender E-mail: noreply@jotform.com

    Note: You can use user's email as a Reply-to Email.

    7. Click "Finish" button.

    If you need any further assistance, please let us know.