error in viewing submissions

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    Asked on November 08, 2012 at 02:15 AM

    Hi Jotform team, 

    i have trouble viewing my submissions and downloading then in excel. Yesterday was fine, but i could not go to my submissions today. 

    Another issue was when i pressed MY FORMS, and it goes back to "homepage" i could not click on new forms, neither could i see my new submission. 


    Can you help me with this, this is rather urgent. 

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    Answered on November 08, 2012 at 04:12 AM


    We are doing some changes on the my forms page recently and might be the reason why it goes like that and so we are very sorry for that. Upon checking it now, it seems that everything is working fine on my end. Can you do a browser's cache reset? I mean can you clear your browser's cache and recheck the page? This might fixed it.

    We'll await your feedback. Our apologies for the inconveniences caused.