What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I recover my account?

    Asked by guest_23121781075044 on November 08, 2012 at 02:37 AM

    Hello, Thank you for providing such a great and easy-to-use contact form service. I am writing because I've found myself facing a problem: I am unable to access my account. Awhile ago, I set up a form account for someone I built a website for. The notifications from the form are working just fine. In face, I receive something at least every week. However, upon needing to edit the form, it appears that this form was not created in the same account I've used for my other forms. I can't find the form at all. I don't know what the username/e-mail/password is for this form that I've created. Would there be a way to find the username or e-mail associated to the form in question so that I can regain access to that account?

     

    Here's the form I'm speaking about:

     

    http://form.jotform.com/jsform/11320907782


    Your help is much appreciated!
    Page URL:
    http://www.eatfreshdaily.com/?page_id=675

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    JotForm Support

    Answered by idarktech on November 08, 2012 at 04:15 AM

    Hi there,

    We can transfer these forms to your registered account. Please let us know your JotForm Username so we can transfer your forms created on a "guest account" to your registered one.

    We'll await your reply.

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    Answered by guest_23121781075044 on November 08, 2012 at 05:09 AM

    My username is "LindsayDrew". I don't remember what the old username is. My husband and I just sat here trying everything we could think of as well as all of the e-mails we currently use. It may have been on an e-mail we no longer have access to. A possible name for the account with the forms that I need is "spectra"

    Is it possible for you to transfer all of the forms on the account linked above to my LindsayDrew account? If so, how would the process work? And thank you!

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    Answered by guest_23121781075044 on November 08, 2012 at 05:10 AM

    I am now logged into my account to verify this one.

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    Answered by guest_23121781075044 on November 08, 2012 at 05:10 AM

    Odd, it shows up as a guest still?

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    JotForm Support

    Answered by idarktech on November 08, 2012 at 05:15 AM

    Hi,

    I have now moved that form to your LindsayDrew account. Form name is Send us a message:

    Kindly check. Thanks!

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    Answered by guest_23121781075044 on November 08, 2012 at 05:23 AM

    ok I will. You are awesome! Thanks for your help and quick response!

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    Answered by guest_23121781075044 on November 08, 2012 at 05:24 AM

    Yes, I have it. Thank you!