PDF Editor: "\_(ツ)_/ ̄ - there seems to be an error! We are working on it." error with the Payment field

There is an issue with the Stripe checkout populating on the PDF result.

It is saying "¯\_(ツ)_/¯ - there seems to be an error! We are working on it." instead of the checkout info. on all of our forms that utilize Stripe.

Hi LAM_media,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. I tried locating the form using the information on your screenshot, but I was unable to find it. Can you provide us with the link to the form in question?

Once we hear back from you, we can move forward with a solution.

Thanks, Joshua.

However, It is not a form specific issue. It is happening on all of our forms that utilize Stripe checkout and it appears to have been happening since Friday (May 3rd).

The forms we have received payment submissions on since Friday are as follows:

https://form.jotform.com/222755784102153

https://form.jotform.com/222756985693172

https://form.jotform.com/241144543059150

https://form.jotform.com/222765548769171

But we have 20+ other active payment forms that I'm fairly confident would populate the same error message should someone submit a payment via Stripe before the PDF issue is resolved.

Hi LAM_media,

Thanks for getting back to us. I've created a ticket and forwarded it to our developers.

Once we hear back from them, we will circle back to this thread to let you know.

Hi,

We are really sorry for the inconvenience. The issue is fixed. Kindly give it one more try and let us know if you encounter any further issues.